We, Pennant fin Services Pvt. Ltd. ("Pennant" or "We" or "Our" or "Us" or “letzbank.com”) understand and acknowledge that your (“You” or “Your” or “User”) privacy is important to You. We are committed to protect the privacy of Your personally identifiable information and sensitive personal data or information, including, without limitation, passwords, financial information such as bank account or credit card or debit card or other payment instrument details (collectively “Personally Identifiable Information” or “PII”) obtained from You at various instances while You visit Our website, Letzbank (the "Website") or access any information regarding variety of financial products and resources offered by various financial institutions to suit your various financial requirements (collectively "Services")
INFORMATION COLLECTED FROM THE USER
The Website collects certain PII when Users make a contact through the Website or provides any of their confidential financial information or requirements in the electronic form to avail the Services. The Website may also track information provided online to provide the Services that a User requests or through any other media available on the Website, for the purposes of public announcements and messages about the Services offered by it or in which a User may be interested. Such PII collected may consist of information that a User provides, including, without limitation, name, age, sex, mailing address, e-mail address, telephone number, occupation, preferences, salary, and other financial information, such as bank account or credit card or debit card or other payment instrument details, among others.
The Website also collects certain technical information, including, inter alia, log data, analytics code, etc. that the Users do not visibly enter and which are automatically collected during the User’s access or use of the Website, such as, IP address, version and identification number of the device, browser type, browser language, the date and time of the User’s requests, financial requirements, User’s profiles, websites visited by the User, search terms used, User’s mobile carrier and location data, among others. This may also include information regarding how a User interacts with any hyperlinks across the Services, including through any profiles or websites the Users visit, any email notifications that the Website sends to the User directly or through any buttons or widgets on third party’s websites. The analytics code embedded on the Website provides periodic updates to the Website on who is using the Website, activities being performed, device being used and location information. Such technical information collected is not associated with any PI and is only tagged to the unique identifier for a particular device. Similarly, any advertisement embedded on the Website may use the advertising code to track the usage of the Website and display relevant advertisements.
The Website may also collect anonymous data that is not associated with or linked to User’s sensitive personal data or information (“Anonymous Data”) and which, by itself, does not permit the identification of an individual User. Such data includes unique but anonymous profiles of the Users. The Website collects one or more unique identifiers of the device which is used to avail the Services on the Website. The Website may store this unique identifier and create a profile for the User. This is only maintained to provide updates of the Website to the User.
A cookie is the information that a Website puts on Your system through the web browser so that it can remember something about You at a later time. Typically, Cookies contain information that identifies each User, for example: login or username, passwords, automatically "serves up" the cookie, which establishes the user's identity, thus eliminating the need for the customer to re-enter the information time and again.
USE OF PI COLLECTED
The Website may use PIIcollected from the User for any of the following purposes
1. to effectively provide the Services to the Users both online and offline and act as their agent and represent them before the financial institutions to facilitate further processing of the financial transactions
2. to better understand how Users access and use various Services on an aggregated and individual basis, for the purposes of improving the features and functionality of the Website and to respond to the various requests and preferences, including language and location customization, personalized help and instructions, or other responses to the usages of the Website
3. for the purposes of software verification or administering software and user interface upgrades
4. to allow the User to participate in any surveys or feedback regarding the Website and its Services
5. to maintain the quality of the Services and provide general statistics regarding their use
6. to deliver products and Services, including newsletters and email notifications, confirmations, technical notices, updates, security alerts, and support and administrative messages that the User may request;
7. archival or backup purposes
8. to send SMS text alerts to the User on their registered mobile number about various Services including new Services, special offers, specific financial products, prevailing loan rates, and other such new, updated and financial services that may be offered by the service provider and listed on the Website.
9. to allow access to exclusive features or functionality of the Website; and develop and display content and advertising tailored to your financial requirements and preferences on our Website and other sites
10. To the extent practicable, Pennant shall treat all PII of a User as strictly private and confidential. Access to all PII that may be collected by Pennant through the Website in any form, shall be restricted only to the User unless the User specifically authorizes Pennant to use such PII for-
(a) converting PII into standard format
(b) profiling of the financial requirements or preferences of the Users trending analysis,
or (d) other such value-added services that may be offered by Pennant.
Subject to Clause 2.2 above, all the non-personally identifiable information, including, without limitation, statistical data may be provided to other parties for marketing, advertising, research or other similar purposes to the extent permissible under the applicable laws.
REGISTRATION AND SUBSCRIPTION FOR NEWSLETTER AND ALERT
By signing up on Our Website You agree to receive on occasions any newsletter, alerts, notification and other correspondence from Us or Our agents. You may be contacted by email, SMS or otherwise only by Our agents. It is mandatory for You to provide Your e-mail address and such other information as may be indicated as ‘required field’ or ‘asterisk’ (*) during the registration process and keep the same updated from time to time. We will send an e-mail to the e-mail address or an SMS to your mobile number provided by you to confirm Your registration. In addition, we may contact You regarding Your account status and financial requirements to help you utilize the Services of the Website better. Your e-mail address and mobile number will not be shared with any third party other than Our authorized agents, banks/financial institutions who have agreed to send e-mails on Our behalf and adhere to the same level of information security and confidentiality of PII as agreed hereunder by Us.
DISCLOSURE OF PERSONAL INFORMATION
Except in the circumstances described hereunder and elsewhere in this Policy, Pennant will not rent, sell, or share Your PII with other people or non-affiliated companies without Your consent. These circumstances are:
disclosure to banks and other financial institutions or lenders for the purpose of referrals, recommendations, rendering financial services, suggesting appropriate financial product, and acting as their agent and representing them before financial institutions to facilitate further processing of the financial transactions and the like;when demanded by bank and other financial institutions, whether private or nationalized, in accordance with applicable laws;disclosure which may be required under any specific legislation, rules, regulations, circulars and notifications of RBI circular and other statutory bodies, or other applicable laws, Court’s order, State’s administrative directions, or for the purpose of detecting cases of money laundering, preventing financial frauds, and other such compelling public interest which can supersede the right to privacy.
sharing with third party lenders, financial institutions, and other financial services providers who work for or in connection with the Services provided by the Website and need access to certain PII to perform their obligations such as, serving ads, providing web analytics, customer support, regular financial updates and reminders, processing payments, and storing data, among others. Any such party receiving PI of the Users would be required to maintain the same degree of confidentiality of the information so received as We are obligated hereunder;
to protect the rights and property, whether tangible or intangible, including without limitation, intellectual property, or to ensure the safety and security of the Website and the Users or public at large.
The Website may also share aggregated or anonymous information, in a form that does not directly identify the User, with any third parties. Further, if the User decides to share Website related information with any social networking sites (“SNS”), the Website may share the information based on what the User entered and decided to publish.
The Website may disclose certain PII, if required to do so, under applicable laws, regulations, and policies so as to comply with a subpoena, or court order or respond to a Government authority. In addition, information about the Users, including PII, may be disclosed as part of any merger, acquisition, debt financing, or sale of the assets of Pennant, as well as in the event of an insolvency, bankruptcy or receivership in which case PII could be transferred to third parties as one of the business assets of Pennant. Users with an account on the Website may be notified via email and/or a through notice on the Website of any change in ownership or uses of PII, as well as any choices regarding the same.
SECURITY OF PERSONAL INFORMATION & WARRANTIES.
The Website is committed to protect the security of your PII and uses reasonable efforts and security measures, including, a variety of security technologies and procedures to help protect such PII from any unauthorized access, use or disclosure. However, the Website shall not be liable for retaining any PII beyond a period of two (2) months from the deactivation of a User’s account or submission of financial requirement as a guest user on the Website, at its sole discretion, for any reasons whatsoever.
Notwithstanding anything provided in this Policy, Pennant does not guarantee that the Users’ PII will be absolutely protected at all times. Website’s systems and the communications networks through which Users access the Website may be subject to security breaches and failures due to circumstances beyond the reasonable control of Pennant. These may include computer “hacking”, data theft or and physical theft among others. In such situations, Pennant will try to rectify the problems at the earliest feasible time. The Users hereby acknowledge and understand that all PII provided to or through the Website is with their cognizance and informed consent and solely at their own risk.
INTERNATIONAL TRANSFER OF DATA
In the process of providing Service to its Users, Website may transfer PI that it collects to affiliated entities or other third parties across borders in order to upkeep and maintain the Services of the Website. The User hereby consents to such transfer of their PI across countries or jurisdictions which shall abide by the rules governing such International data transfers.
The Use of the Website and the Services are exclusively governed by the laws of India and the jurisdiction of the courts shall be at Hyderabad, Telangana, India. Website expressly disclaims any implied warranties or liabilities imputed by the laws of any other jurisdiction.
Pennant may, in its sole discretion, amend or revise this Policy from time to time with or without any notification. Changes or revisions in the Policy that may be made henceforth shall be published and notified accordingly. The Users are expected to review the Policy periodically to ensure that they are aware of all changes or amendments made thereto.
You may access, correct and update any PII or Your financial requirements and preferences that you submit to the Website. You may unsubscribe from mailing lists or any registrations on the Website in which event you cannot access information, documents, Services which are categorized to be used by registered users only. In such a situation, any PII received from You or on Your behalf, shall be stored and retained on the server of Pennant for a maximum period of sixty (60) days only from the date of deactivation of your account on the Website and thereafter be permanently removed or destroyed without any notification and the User shall not be able to access or demand the same after such removal or destruction by Us. Further, We, in Our sole discretion may debar You from registering on the Website or from accessing any section of the Website. In the event you opt to delete, update or correct the PII, you can do so by following the instructions provided for this purpose on the Website or contact Us at the address provided on the Website.
COMMUNICATION & GRIEVANCES
Grievance Officer Name: Mr. Chakrapani
Email address: [email protected]
Time: [9:30 AM to 6:30 PM from Monday to Saturday except Public Holidays]
Upon receipt of such complaint or comments, We will make all the reasonable efforts to resolve or address the same at the earliest.
Any Personal or Financial information you provide us is protected using the best available technologies.